Professional growth, stronger patient communication, and greater impact within the pharmacy.

3 online training sessions
7:00 PM – 9:00 PM
Fully online
€99 per participant
Starting 5 october  2026
(additional dates will be scheduled in consultation with participants)

Who Should Attend?

This practical online training has been specially developed for:

• Pharmacy assistants who want to further professionalize and strengthen their advisory role
• Team leaders who want to develop their team and improve collaboration quality
• Pharmacists who want to better support, coach, and lead their teams

The training is accessible, practical, and immediately applicable to the daily pharmacy environment.

What will you learn?

During three interactive sessions, you will work step by step on strengthening your role at the counter and within the team.

Session 1 – Taking counter quality to the highest level

Develop strong communication and advisory skills:

• Professional patient communication
• Effective and confident advising
• Building confidence in patient interactions

Session 2 – Measuring and demonstrating results

Learn how to make quality and added value visible:

• Measuring service quality and performance
• Analysing results effectively
• Communicating value clearly to pharmacists, management, and stakeholders

Session 3 – Engaging the entire team

Build sustainable quality improvement together:

• Encouraging ownership and responsibility
• Strengthening teamwork and collaboration
• Ensuring improvements are embraced across the organisation

What will this training deliver?

After completing the programme, you will be able to:

✔ Communicate more professionally and effectively with patients
✔ Strengthen and demonstrate your advisory role
✔ Create greater impact within the pharmacy team
✔ Improve and measure quality more effectively
✔ Stimulate growth and development within your team

Included bonus material

All participants will receive a complimentary digital PDF copy of the book:

From Pharmacy Assistant to Pharmaceutical Advisor

A valuable reference guide filled with practical insights and immediately applicable tools.

Trainer

Peter Felen

An experienced trainer with in-depth expertise in pharmaceutical care, team development, and professional growth within pharmacy practice.

Register Now

Invest in your professional development and take the next step towards becoming a stronger, more visible pharmaceutical advisor.

Register today and grow further in your profession.